Support
Email info@beanthere.uk and we'll get back to you. It helps if you tell us the email address you signed up with.
Common things
My code didn't arrive
Codes come from no-reply@beanthere.uk and usually arrive within seconds. Check your spam folder, then ask for a new one in the app: only the newest code works.
I've forgotten my password
Tap "Forgot password?" on the sign-in screen. We'll email you a six-digit code, and it lasts an hour.
My beans are missing
Beans appear the moment they're scanned. If a drink didn't get counted, email us with the day and roughly the time and we'll put it right.
I've changed my email address
In the app: Settings, then Account Settings, then Email. We'll send a code to the new address, and the old one keeps working until you confirm it.