BeanThere
Your account

Deleting your account.

You can delete your BeanThere account yourself in the app, or ask us to do it. Either way everything goes, including any beans you have saved up.

In the app

  1. Open BeanThere and sign in.
  2. Tap Settings, then Account Settings.
  3. Scroll to Danger Zone and tap Delete Account.
  4. Type DELETE to confirm.

This happens immediately and cannot be undone.

By email

Email beans@beanthere.uk from the address you signed up with, asking us to delete your account. We will do it within 30 days and email you when it is done.

Email us to delete my account

What gets deleted

  • Your sign-in account, so the email and password stop working.
  • Your name, email address and birthday.
  • Your bean balance and the record of drinks you redeemed.

What lingers briefly

  • Database backups, for about a week, after which the deleted account is gone from those too.
  • Records at our email provider that a sign-up or reset email was sent, for about 45 days.

Neither can be used to sign in or to rebuild your account.

Starting again

You are welcome back any time: sign up again with the same email address. Beans from the deleted account cannot be restored, so it is worth claiming a free drink first if you have ten.